Terms & Conditions

These terms govern your use of Zippidobi's laundry pickup and delivery service. By booking, you agree to them.

1. About us

Zippidobi — MOM's Quick Wash ("we", "us") is an on-demand laundry pickup, wash-and-fold, and delivery service operated by ZIPPI DIGITAL SOLUTIONS (Registration No. 202603056514 / JR0187996-T), a business registered in Malaysia at NW05-02, Cova Square, Jalan Teknologi PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor. We serve the Damansara area of Kuala Lumpur. Contact: hello@zippidobi.com.

2. Our service

We collect your laundry, wash and fold it at our facility, and return it to you. At launch we offer a single wash-and-fold service priced per bag. If it fits in the Zippidobi bag, we'll wash it.

3. Booking, pricing, and payment

• All bookings are made online and paid online through our payment provider, Billplz. We do not accept cash or cash-on-delivery.
• The price shown at checkout is the price you pay. Our launch price is a Founding Member price of RM19.90 per bag. Prices may change for future bookings; any change applies only to bookings made after the change.
• A reusable Zippidobi bag is charged as a one-time RM5 item ("Reusable Laundry Bag") and is yours to keep.
• Your order is confirmed once payment is successful. If payment is not completed, the order is not confirmed and we will not collect your laundry.

4. Pickup and delivery

• You choose a pickup time slot at checkout. Please have your bag ready and be reachable at the contact number you provide.
• If we cannot reach you or you are unavailable at pickup, we will contact you to reschedule. Repeated missed pickups may result in cancellation.
• We take a photo of the sealed bag at pickup and delivery as proof of handover.
• We operate seven days a week, including Sundays and public holidays. Timing may be affected on public holidays.

5. Your laundry — what to include and exclude

• Please include only everyday washable clothing and household items suitable for standard wash and fold.
• Please do not include: valuables, cash, jewellery, documents, electronics, or items requiring dry cleaning or special handling. We are not responsible for such items left in your laundry.
• Please check pockets before handing over your bag. Empty your pockets — we cannot be responsible for items left inside.

6. Lost, damaged, or delayed items

We handle your laundry with care, but occasionally issues happen. If you believe an item is lost or damaged, please contact us at hello@zippidobi.com within 48 hours of delivery so we can investigate using our handover records (including our pickup and delivery photos). Reports made after this period may be harder for us to verify.

Where we are responsible for loss of or damage to an item, we will refund the amount you paid for that order and, in addition, provide compensation for the affected item up to a maximum of RM200 per item, subject to an overall cap of RM500 per order. We recommend you do not include high-value or irreplaceable items in your laundry (see clause 5).

7. Cancellations and refunds

You may cancel your booking for a full refund up to 2 hours before your scheduled pickup slot. Cancellations after that point, or once your laundry has been collected, may not be eligible for a refund as processing may already have begun. Refunds are made to your original payment method via our payment provider and may take a few business days to appear.

8. Your personal data

We handle your personal data in line with our Privacy Notice, which explains what we collect, why, who we share it with, and your rights under Malaysia's Personal Data Protection Act 2010. Please read it together with these terms.

9. Acceptable use

Please provide accurate booking details and treat our drivers and staff respectfully. We may refuse or cancel service where details are false, where items are unsafe or prohibited, or where conduct is abusive.

10. Changes and contact

We may update these terms from time to time; the current version is always on our website. For any question about your order or these terms, contact us at hello@zippidobi.com.

11. Governing law

These terms are governed by the laws of Malaysia.